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FAQ常见问题

Questions? We’ve got answers!

What even is a kemono fursuit? (for parents & the curious)

A fursuit is a handmade costume of your own animal character (your “fursona”), worn at conventions, meetups or for photos. “Kemono” is a Japanese-inspired style with big anime eyes and soft shapes. A head is handcrafted from foam, faux fur and resin or plastic eyes – that’s why it costs what it does.

I’m under 18 – can I order?

Yes, but only with your parents’ or guardians’ consent – for amounts like this, that’s required by law. We’re happy to talk to them directly and answer all their questions.

Do I have to pay customs or import taxes?

No. We import the suit ourselves and cover freight, duties and import VAT. You only pay our price.

How long does a commission take?

It depends on the maker and the scope. You’ll get a realistic estimate with your quote — and you’ll see regular progress during the build.

How do I pay?

In three instalments of one third each: on order, on design approval and before shipping. You only pay the last one after seeing your finished suit in photos.

Can I cancel?

Commissions are custom-made, so the statutory right of withdrawal does not apply. Our terms explain transparently how cancellations work.

What if something breaks?

You get two years of statutory warranty from us as a German retailer. We take care of it — you don’t have to deal with the maker yourself.

Who builds my suit?

A maker from our network. After ordering you learn who builds your suit and get progress photos from the workshop. We translate, coordinate and inspect — the maker does what they do best.

✏️ Configurator 定制

Build your kemono!

Pick style, colours and extras – you instantly see your blueprint and a non-binding price indication.

Open the configurator