FAQ常见问题
Questions? We’ve got answers!
What even is a kemono fursuit? (for parents & the curious)
A fursuit is a handmade costume of your own animal character (your “fursona”), worn at conventions, meetups or for photos. “Kemono” is a Japanese-inspired style with big anime eyes and soft shapes. A head is handcrafted from foam, faux fur and resin or plastic eyes – that’s why it costs what it does.
I’m under 18 – can I order?
Yes, but only with your parents’ or guardians’ consent – for amounts like this, that’s required by law. We’re happy to talk to them directly and answer all their questions.
Do I have to pay customs or import taxes?
No. We import the suit ourselves and cover freight, duties and import VAT. You only pay our price.
How long does a commission take?
It depends on the maker and the scope. You’ll get a realistic estimate with your quote — and you’ll see regular progress during the build.
How do I pay?
In three instalments of one third each: on order, on design approval and before shipping. You only pay the last one after seeing your finished suit in photos.
Can I cancel?
Commissions are custom-made, so the statutory right of withdrawal does not apply. Our terms explain transparently how cancellations work.
What if something breaks?
You get two years of statutory warranty from us as a German retailer. We take care of it — you don’t have to deal with the maker yourself.
Who builds my suit?
A maker from our network. After ordering you learn who builds your suit and get progress photos from the workshop. We translate, coordinate and inspect — the maker does what they do best.
✏️ Configurator 定制
Build your kemono!
Pick style, colours and extras – you instantly see your blueprint and a non-binding price indication.
Open the configurator